 | Terms And Conditions |  |
| About Us The Hockey Factory Shop is dedicated to the needs of the customer and that they are satisfied with the service they receive.Telephone Number : 0116 2421060Fax Number : 0116 2421063 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.We accept credit card payment. We accept Switch, Maestro, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling FREE Delivery in the UK for Orders over £100 when using the normal shipping option.Order placed within the UK have three shipping options.We will despatch your order as quickly as possible. Please allow 28 days for delivery24 Hr up to £250 charged at £10 + VAT Saturday delivery not available.i.e:Friday despatch will be delivered Monday.24hr Option must be placed by 12 midday for next day delivery.(Although in certain circumstances this can be extended i.e. previously arranged by phone or email. 48 Hr up to £250 charged at £8.50 + VAT Saturday delivery not available.i.e:Friday despatch will be delivered Monday Normal Delivery up to £100 charged at £5 + VATOrders over £100 dispatched free of charge.International Orders will not qualify for free shipping.Postage charge to be confirmed.International orders are charged at carrier cost, we will inform you via email of charges before dispatch.Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. Unfortunately personalised items cannot be returnedThe postage is non-refundable. By placing an order with us you are accepting our terms and conditions and those of our 3rd party carriers.http://www.parcelforce.com/portal/pw/content1?catId=7500082&keyname=neo_conditYou can contact us at:Hockey Factory Shop P.O.Box 8029 Leicester LE3 7AB |
| Delivery Schedule We deliver your orders soon as possible |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders no tax will be charged. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We aim to provide a service that is inline with and improving on the best practices of the industry. Our priority is your satisfaction and we guarantee this within a reasonable time frame and expectations.While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns). |
| Reaching Us If you need to reach us, please email us on shop@hockeyfactoryshop.co.uk or telephone us on 01162421060Alternatively you can write to us at: Hockey Factory Shop P.O.Box 8029 Leicester LE3 7AB. |
| Privacy Policy The Hockey Factory Shop do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. |
| Returns Policy The customer has the right to cancel an order they have received if this is done within 7 days of receiving the order. You can notify us of this by email or letter. If you decide to cancel the order the items will have to be returned by yourself at the customers cost to the following address. It is recommended item are returned by recorded delivery.Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. If an item is exchanged then the 10% restocking fee doe not apply. Unfortunately personalized or bespoke items (for example a goalie smock with your printed name or specially manufactured garment) cannot be returned. Postage and packing costs are not refundable. An exchanged item may be subject to a new shipping charge but will not be subject to a 10% restocking charge...NOTE : Unless the items are received in their original packaging and with labels you will not get a refund. The item also has to be returned in perfect condition.INTERNATIONAL ORDERS : No postage is refunded for returned items form overseas items unless agreed before hand. |
| Remittance Terms Goods will be charged to your account on the same day as shipping. |
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