Delivery Information

At Hockey Factory Shop, we aim to get your hockey equipment to you as quickly and efficiently as possible.

We hold a substantial range of products at our UK warehouse and use trusted delivery partners, including DHL and DPD.

Below is a summary of our delivery arrangements. For full details, please refer to our Shipping and Delivery Policy.

UK Mainland Delivery

Delivery Service	Cost	Order Value
Standard Delivery	£4.99	Orders of £150.00 or less
Free Standard Delivery	£0.00	Orders over £150.00

Our standard UK Mainland deliveries are normally sent using DHL or DPD.

Delivery is generally expected on the next working day after dispatch.

Please remember that next-working-day delivery refers to the courier service once your order has been dispatched. It does not guarantee delivery on the day after you place your order.

Order Processing and Dispatch

Orders are processed Monday to Friday, excluding bank holidays.

We aim to process and dispatch orders as quickly as possible, subject to stock availability and warehouse workload.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

If your order is urgent, please contact us before placing it and we'll do our best to help.

We do not guarantee same-day dispatch.

Stock Availability

Hockey Factory Shop holds a substantial range of hockey equipment, clothing and accessories in stock.

However, our website does not guarantee real-time physical stock availability.

Products shown as available are normally expected to be available for fulfilment, but stock is confirmed during warehouse picking.

Occasionally, an item may be unavailable due to high demand, stock discrepancies or supplier shortages.

Where supplier replenishment is required, dispatch may take approximately 5–7 working days, although timescales can vary.

If there is a problem with an ordered item, we will contact you to discuss the available options, including suitable alternatives or a refund.

Non-UK Mainland Delivery

Some UK destinations may be subject to different delivery charges or timescales.

These include Northern Ireland, the Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly and selected Scottish Highlands and Islands.

Available delivery services and charges will normally be displayed at checkout.

Our UK Mainland free-delivery offer does not apply to destinations outside the qualifying delivery area.

International Delivery

We offer international shipping to many destinations worldwide.

International delivery costs depend on factors including the destination, parcel weight, dimensions, number of parcels and applicable courier charges.

Where applicable, we aim to include relevant customs duties and taxes in our international shipping calculations.

Occasionally, additional charges or adjustments may be necessary. If an additional charge is identified before dispatch, we will contact you to explain the position and obtain your agreement before collecting further payment.

International delivery times vary by destination and customs clearance requirements.

Many international orders arrive within approximately two weeks of dispatch, although some may take longer.

For further information, please see our Shipping and Delivery Policy.

Dispatch Confirmation and Tracking

Once your order has been dispatched, we will send a dispatch confirmation to the email address provided at checkout.

Where available, tracking information will be included or provided by the courier.

Please check your email and any courier notifications for delivery updates.

Split Deliveries

Occasionally, an order may be dispatched in separate parcels or shipments.

This may happen because of product dimensions or temporary stock shortages.

Where we split an order because an item is awaiting replenishment, we will normally charge only the delivery amount originally agreed, unless a separate arrangement has been discussed and accepted.

Failed or Missing Deliveries

If a delivery attempt is unsuccessful, the courier may attempt delivery again, offer collection or return the parcel to us.

If a parcel is returned because of an incorrect address supplied by the customer or an avoidable failure to receive or collect it, an additional delivery charge may apply for redelivery.

If your parcel is overdue, missing, damaged or appears to have been delivered incorrectly, please contact us as soon as possible so we can investigate.

Courier investigation deadlines do not affect your statutory consumer rights.

BFPO Addresses

We are currently unable to dispatch orders to BFPO addresses.

Need Help With Your Delivery?

Our customer service team will be happy to assist with delivery enquiries.

Telephone: 0333 335 0438

Email: shop@hockeyfactoryshop.co.uk

Please include your order number wherever possible.

For complete delivery terms, visit our Shipping and Delivery Policy.