Privacy and Cookies

At Hockey Factory Shop, we take the protection of your personal information seriously.

This page provides a summary of how we handle customer information and use cookies on our website.

For full details, please read our Privacy Policy.

Who We Are

Hockey Factory Shop is operated by Sci-Sport Limited, trading as Hockey Factory Shop.

Company Registration Number: 02348597
VAT Registration Number: GB 507 9734 22
Registered in: England and Wales

Registered Office:

Sci-Sport Limited
Toad Hall
5 Frog Island
Leicester
LE3 5AG
United Kingdom

Sci-Sport Limited is responsible for the processing of personal information collected through the Hockey Factory Shop website.

What Information We Collect

Depending on how you use our website, we may collect:

• Your name and contact details.

• Billing and delivery addresses.

• Order and transaction information.

• Customer account information.

• Emails, chat conversations and customer service enquiries.

• Website usage information and technical data.

• Marketing preferences and newsletter subscriptions.

We collect and use this information to process orders, arrange deliveries, provide customer support, improve our services and meet our legal obligations.

For further details about the purposes and lawful bases for processing, please see our full Privacy Policy.

Payments and Security

We use Shopify Payments and other payment methods made available at checkout to process transactions securely.

We do not store customers' full payment card numbers or card security codes in our own customer service and order-management records.

We use appropriate technical and organisational measures to help protect customer information.

Customer Service and AI

Our website uses Shopify Inbox to provide customer support, including AI-assisted responses to common enquiries.

Authorised members of our team may review chat conversations to check response accuracy, improve customer service and resolve enquiries.

Where appropriate, enquiries may be referred to a member of staff.

For more information, please read our Privacy Policy.

Cookies and Website Tracking

Our website uses cookies and similar technologies to support essential website functions, understand website performance and, where permitted, measure advertising effectiveness.

We use Cookiebot to manage cookie consent and preferences.

Cookies may include:

• Essential cookies: Required for shopping baskets, checkout, security and other core website functions.

• Analytics cookies: Used to understand website usage and improve our services.

• Marketing cookies: Used, where permitted, to measure advertising and support relevant marketing.

• Preference cookies: Used to remember certain website settings.

Where required by law, non-essential cookies are used only with the appropriate consent.

You can manage or withdraw your cookie consent using the Cookiebot preference controls available on our website.

The actual cookies used may change as website features and services are updated. For current cookie information, please refer to the cookie details provided through Cookiebot.

Marketing Communications

We may send information about products, promotions and special offers where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our messages or by contacting us.

Unsubscribing from marketing will not affect essential communications about your orders or customer service enquiries.

Your Data Protection Rights

Under applicable UK data protection legislation, you have rights relating to your personal information.

Depending on the circumstances, these include the right to:

• Access personal information held about you.

• Request correction of inaccurate information.

• Request deletion of information where applicable.

• Restrict or object to certain processing.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

• Object to direct marketing at any time.

Some information, such as order and financial records, may need to be retained to comply with legal obligations.

For complete details, please read our Privacy Policy.

Contact Us

If you have questions about how your personal information is handled, or wish to exercise your data protection rights, please contact:

Hockey Factory Shop

Email: shop@hockeyfactoryshop.co.uk

Telephone: 0333 335 0438

Postal Address:

Hockey Factory Shop
PO Box 8029
Leicester
LE3 7AB
United Kingdom

You can also contact the UK's data protection regulator, the Information Commissioner's Office (ICO), if you have concerns about how your information is handled.

For complete information about our data protection practices, please read our full Privacy Policy.